Shipping policy

Where we ship
LXG AU ships to addresses within Australia only. We do not currently ship internationally.

Shipping cost
Shipping is free Australia-wide on every order. The price you see at checkout is the price you pay. All prices are in Australian dollars (AUD) and include GST.

Order processing
Orders are dispatched within 1 to 2 business days of your payment clearing, from our Australian supplier warehouses. Orders placed on weekends or public holidays are dispatched the next business day.

Delivery times
Almost everything we sell ships from a warehouse in Australia. For most of the country, allow 5 to 8 business days from order to delivery: 1 to 2 business days to dispatch, then transit time with the carrier. Remote and regional addresses can take longer. These timeframes are estimates and are not guaranteed. A small number of remote postcodes cannot be serviced for some items; if that applies to your order we will cancel and refund it and let you know by email.

Tracking
You will receive a shipping confirmation email with tracking details once your order leaves the warehouse. Orders containing items from more than one warehouse may arrive in separate parcels with separate tracking numbers.

Incorrect addresses
Please check your delivery address carefully before completing checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery.

Delays
Once a parcel is with the carrier, delivery timeframes are outside our control. Weather, carrier backlogs and public holidays can cause delays. If your order has not arrived within the expected window, contact us at support@lxgau.com.au and we will chase it up for you.

Damaged or missing parcels
If your order arrives damaged, or is marked delivered but has not turned up, contact us within 7 days at support@lxgau.com.au so we can lodge an enquiry with the carrier.

Questions about shipping? Email support@lxgau.com.au.