FAQs

Who can shop at LXG AU?

Anyone. You can browse, create a free account and buy anything on the site at our retail prices without a membership. A membership is only needed if you want to pay our supplier cost price.

What is cost price?

It is what the product actually costs us from our supplier, plus a small fixed allowance for card processing fees and GST. It is worked out product by product, so the saving is different on every item - some are around 5% below retail, most land between 20% and 25% below.

Do all membership tiers get the same cost price?

Yes. Bronze, Silver and Gold all buy the whole catalogue at cost price. The tiers differ in how many free giveaway entries you collect each month, and Gold additionally unlocks cost price on premium brand products.

How many giveaway entries do I get?

Bronze gives you 10 free entries every month, Silver 25 and Gold 50. Entries accumulate and go into every draw that is open. You also earn bonus entries based on how much you spend.

Do I have to do anything to get my member price?

No. Sign in and your cost price is applied automatically in the cart and at checkout. You will see the retail price crossed out and your member price beside it.

How much is shipping?

Shipping is free on every order, anywhere in Australia, with no minimum spend. Member or not, the price you see is the price you pay.

Do you ship outside Australia?

Not at this stage. LXG AU ships within Australia only.

How long will my order take?

Items marked "Ships from Australia" normally arrive in 2-8 business days. Items marked "Direct import" are sourced overseas and normally take 10-20 business days. Remote and regional areas can take a little longer.

Are prices in Australian dollars?

Yes. Every price on the site is in AUD and includes GST.

Can I cancel or change an order?

Contact us as soon as possible at support@lxgau.com.au. If the order has not been packed and dispatched yet we will change or cancel it for you. Once it has shipped, it falls under our returns process instead.

What if something arrives damaged or does not arrive?

Email support@lxgau.com.au within 7 days and we will lodge an enquiry with the carrier and sort out a replacement or refund.

What is your returns policy?

You have 30 days to return an unused item in its original packaging. Full details are on our warranty and returns page, and nothing there limits your rights under the Australian Consumer Law.

Can I cancel my membership?

Yes, any time, with no cancellation fee and no minimum term. Your benefits run to the end of the month you have already paid for, and entries you have already collected stay valid.

How do I contact you?

Email support@lxgau.com.au or use the contact form. We answer Monday to Friday, 9am to 5pm Sydney time, and aim to reply within one business day.

See membership plans · Contact us · Shipping policy · Warranty & returns